FAQ's

GENERAL QUERIES

HOW DO I TRACK MY ORDER?

We process and ship orders within 1–3 business days. Once your order is shipped, you’ll receive an email with tracking information. Use this information to monitor your package directly on the carrier’s website.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order Processing: Orders are processed within 1–3 business days. Delays may occur if payment is incomplete, address information is missing, or during peak seasons. We will contact you if any issue arises.

Shipping Times:

  • United States: Standard (Insured) 7–11 business days, Priority 4–6 business days
  • Canada: Standard 8–12 business days, Priority 5–8 business days
  • Other Countries: Standard 10–14 business days, Priority 6–9 business days

Note: Delivery times are estimates. Factors such as weather, holidays, carrier errors, or production delays may affect shipping.

Customs and Duties: Customers are responsible for all customs charges, taxes, and duties. Carter-Parker.com is not responsible for delays caused by customs clearance.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

We process orders quickly. If you wish to cancel, contact support@carter-parker.com immediately. If your order has already been shipped, cancellation may not be possible. In this case, you can initiate a return once the item is delivered.

WHAT IS YOUR RETURN POLICY?

You may request a return within 14 days of receiving your order. Items must be returned within 30 days in original, unworn condition with all tags attached.

Note: Sale items are final sale. Shipping costs are non-refundable.

HOW DO I MAKE A RETURN?

  1. Email support@carter-parker.com within 14 days of receiving your order.
  2. Our team will provide instructions for returning your item.
  3. Follow the instructions to complete the return process.

WHAT PAYMENT METHODS CAN I USE?

We accept:

  • Credit & Debit Cards: Visa, Mastercard, American Express
  • PayPal
  • Mobile Payments: Apple Pay, Shop Pay, Google Pay (where available)
  • Gift Cards / Store Credit

Payment options may vary by location. For help, contact support@carter-parker.com.

PRODUCTS

HOW DO I FIND THE RIGHT SIZE?

For accurate sizing, please refer to the size charton each product page.

DO YOU OFFER GIFT CARDS?

Visit the Gift Cards section on our website, select an amount, and provide the recipient’s email and a message if desired. The gift card will be delivered electronically with instructions to redeem.

DO YOU OFFER WARRANTY ON YOUR PRODUCT?

Our products are covered for manufacturing defects for a limited period from the purchase date. Warranty covers workmanship issues only and does not include wear-and-tear or misuse. Terms may vary by product.

SHIPPING & ORDERS

HOW DO I TRACK MY ORDER?

Track Your Order:

Orders are processed within 1–3 business days. Once shipped, you’ll receive an email with tracking details to monitor your package on the carrier’s website.

If your order confirmation or tracking email is missing, check your spam/junk folder. Still missing? Contact support@carter-parker.com with your order number.

IS THERE A WAY TO EXPEDITE SHIPPING OR RECEIVE UPDATES ON MY ORDER STATUS?

Expedited & Insured Shipping:

You can select expedited shipping at checkout for faster delivery. Orders over a certain amount may qualify for free express shipping. All shipments are insured for loss or damage.

DO YOU SHIP TO MY COUNTRY?

We ship worldwide. Estimated delivery times and shipping costs are calculated during checkout based on your location.

WHAT IS THE DELIVERY TIME?

Estimated Delivery:

Orders are shipped within 1–3 business days. Delivery times vary by location and shipping method:

  • United States: 7–11 business days standard, 4–6 priority
  • Canada: 8–12 business days standard, 5–8 priority
  • Other countries: 10–14 business days standard, 6–9 priority

    Note: Delivery may be affected by holidays, weather, or customs. Customers are responsible for duties and taxes.

WHAT ARE THE SHIPPING COSTS?

Shipping costs depend on your location and order total. Exact costs are calculated at checkout.

CAN I CANCEL OR CHANGE MY ORDER?

Orders are processed quickly, so changes or cancellations may not always be possible. Contact support@carter-parker.com immediately if you need assistance. If the order has shipped, a return will be required.

MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT?

If your tracking shows delivered but you haven’t received your order:

  1. Check your address and delivery location (neighbor, front desk).
  2. Look for carrier notes.
  3. Contact the shipping carrier with your tracking number.
  4. If unresolved, contact support@carter-parker.com. We can help file a claim if necessary.

WHAT IS FAST AND INSURED SHIPPING?

Fast and insured shipping ensures your package arrives swiftly and securely. With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit.

Shop with confidence knowing that your items will reach you promptly and safely.

I ENTERED A WRONG SHIPPING ADRESS, WHAT CAN I DO?

Contact support@carter-parker.com immediately. If the order has already shipped, contact the carrier to request rerouting (may incur a fee). Always double-check your address before confirming your order.

CONTACT

HOW CAN I CONTACT THE CUSTOMER SERVICE?

Email us at support@carter-parker.com. Our team is available 7 days a week to answer questions.

WHAT IS THE RESPONSE TIME OF THE CUSTOMER SERVICE?

For any questions, feel free to reach out — we aim to respond within 1–2 business days