GENERAL QUERIES
HOW DO I TRACK MY ORDER?
We are committed to processing and shipping orders within 24-72 hours of placement.
Once your order has been dispatched, you will receive an email notification with tracking details.
You can use this information to monitor the status of your package through our tracking page, ensuring you stay informed throughout the delivery process
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order Processing:
We aim to process all orders within 1-3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Options:
United States
- Standard (Insured Shipping): $9.85 — Estimated delivery 7–11 business days
- Priority Shipping: $12.95 — Estimated delivery 4–6 business days
Canada
- Standard (Insured Shipping): $9.85 — Estimated delivery 8–12 business days
- Priority Shipping: $12.95 — Estimated delivery 5-8 business days
All other countries
- Standard (Insured Shipping): $9.85 — Estimated delivery 10–14 business days
- Priority Shipping: $12.95 — Estimated delivery 6–9 business days
There are some factors affecting shipping that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
- Production delays
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: Carter & Parker cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us at support@carter-parker.com, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Order Processing:
We aim to process all orders within 1–3 business days.
Please note that processing times may vary in certain situations, such as incomplete payment details, incorrect shipping information, or periods of high demand. If needed, our team will contact you via email to ensure your order is processed correctly.
Shipping Options:
United States
- Standard Shipping: $9.95 — Estimated delivery 7–11 business days
- Priority Shipping: $12.95 — Estimated delivery 4–6 business days
Canada
- Standard Shipping: $9.95 — Estimated delivery 8–12 business days
- Priority Shipping: $12.95 — Estimated delivery 5–8 business days
All Other Countries
- Standard Shipping: $9.95 — Estimated delivery 10–14 business days
- Priority Shipping: $12.95 — Estimated delivery 6–9 business days
Shipping Notes:
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to factors outside of our control, including weather conditions, carrier delays, customs processing, or seasonal demand.
Customs, Duties & Taxes:
International orders may be subject to customs duties or import taxes, which are determined by your local authorities. These charges are the responsibility of the customer. For more information, we recommend contacting your local customs office.
Order Protection:
If your package is lost, damaged, or not delivered successfully, please contact our support team. We will review the situation and, if confirmed, arrange a replacement shipment at no additional cost.
Order Cancellation:
If you wish to cancel your order, please contact us as soon as possible at support@carter-parker.com. While we cannot guarantee cancellations after processing has begun, our team will always do their best to assist you.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, items must be unworn, unused, and in their original condition, with all tags attached.
Sale Items:
Sale items are not eligible for refunds unless they arrive damaged or defective. In such cases, we will gladly provide a replacement or a full refund.
If you are not fully satisfied with a sale item, our team may offer store credit, which can be used toward a future purchase.
Non-Returnable Costs:
Shipping costs are non-refundable.
HOW DO I MAKE A RETURN?
Making a return is easy! Here's what you need to do:
1. Within 14 days of receiving your order, send an email to support@carter-parker.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.
WHAT PAYMENT METHODS CAN I USE?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express. Paypal
Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay
Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
PRODUCTS
HOW DO I FIND THE RIGHT SIZE?
Please Note: For accurate sizing, please refer to the size chart under the description of each product.
HOW DO I SIGN UP TO STOCK UPDATES?
You can leave your email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the size. This way you will be automatically notified as soon as the item is back in stock.
DO YOU OFFER GIFT CARDS?
To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart.
During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.
Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.
DO YOU OFFER WARRANTY ON YOUR PRODUCT?
We stand behind the quality of our products and are committed to ensuring customer satisfaction.
If you receive an item that is defective or has a manufacturing issue, please contact our support team with details and photos of the issue.
Our team will review your request and, if approved, arrange a replacement or provide an appropriate solution.
ORDERS & DELIVERY
HOW DO I TRACK MY ORDER?
We strive to process and ship orders promptly within 24-72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.
Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order.
Simply use the provided tracking details to track your package through our delivery partner's website.
IS THERE A WAY TO EXPEDITE SHIPPING OR RECEIVE UPDATES ON MY ORDER STATUS?
Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly.
You can select expedited shipping during the checkout process for an additional fee.
As we want to provide you with the best service at all times we even offer free express shipping over a certain amount.
DO YOU SHIP TO MY COUNTRY?
We ship and deliver worldwide
WHAT IS THE DELIVERY TIME?
Orders are processed within 1–3 business days. Once dispatched, delivery times vary depending on your location and selected shipping method.
Estimated delivery times are provided at checkout and begin once your order has been shipped.
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to external factors such as weather, carrier issues, or high seasonal demand.
WHAT ARE THE SHIPPING COSTS?
We offer the following shipping options:
• Standard Shipping: $9.95
• Priority Shipping: $12.95
Shipping costs are clearly displayed at checkout before completing your purchase.
CAN I CANCEL OR CHANGE MY ORDER?
We begin processing orders quickly to ensure fast delivery.
If you need to make a change or cancel your order, please contact us as soon as possible at support@carter-parker.com.
If your order has not yet been processed, we will do our best to accommodate your request.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
HOW DO I REDEEM MY GIFT CARD OR VOUCHER?
During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual.
Review your order details, enter any additional information required, and complete your purchase.
If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.
MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT?
If your tracking information shows that your order has been delivered but you have not received it, we recommend taking the following steps:
1. Verify Your Shipping Details
Please confirm that the shipping address provided at checkout is correct.
2. Check Nearby Areas
Carriers may leave packages in secure locations such as porches, mailrooms, reception areas, or with neighbors.
3. Contact the Carrier
We recommend reaching out to the shipping carrier directly using your tracking number. They may be able to provide additional details regarding the delivery.
Need Assistance?
If you are still unable to locate your package, please contact our support team at support@carter-parker.com within a reasonable timeframe.
We will review the situation and work with you to determine the best possible solution.
WHAT IS FAST AND INSURED SHIPPING?
Fast and insured shipping ensures your package arrives swiftly and securely. With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit.
Shop with confidence knowing that your items will reach you promptly and safely.
I ENTERED A WRONG SHIPPING ADRESS, WHAT CAN I DO?
If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.
If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly.
Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.
To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.
I HAVEN'T RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 4 digits), order summary and the shipping address.
Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.
If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.
CONTACT
HOW CAN I CONTACT THE CUSTOMER SERVICE?
If you have any questions or need assistance, our support team is here to help.
You can contact us at:
support@carter-parker.com
We aim to provide clear and helpful responses to ensure your experience with Carter & Parker is smooth and reliable.
WHAT IS THE RESPONSE TIME OF THE CUSTOMER SERVICE?
Our support team is available 7 days a week.
We typically respond to all inquiries within 24–72 hours, depending on volume.